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FAQ

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, call us toll free at. We'll be pleased to help you.

 

I just bought something from your site. How long will it take to arrive?

All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before 11 am PST. Keep in mind that weekends and holidays are not considered business days by Pleasure Palace, or our shipping partners. Shipping method Canada post, Standard shipping 1-2 days in BC, approximately 5-7 days across Canada.

 

How do you ship?

We ship via Canada Post. We provide shipping confirmation and tracking number via email the day your order ships. If international shipping option was selected, regular shipping charges will be applied in order to process the order and customer will be informed of charges before shippment is released. 

 

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

Discreet shipping is important to many of us. Your order will come packaged in a plain brown box. The shipping label will read Lockerroom Marketing Ltd., which is our parent company. Your credit card or Paypal account will be charged under the same name.

 

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

 

How can I contact you?

You can reach us toll free by phone or email Mon-Fri 8am - 4:00pm PST (excluding holidays)

Email: sales@pleasurepalace.ca

Toll Free: 1 877 522-6443

 

 

Return Policy

Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices, cock rings and cock sleeves
  • gags and ropes
  • lingerie and men's wear

Lubes, massage oils, condoms, and body paints are also not returnable.

 

Defects

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Contact Us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

 

Privacy & Security

At Pleasurepalce.ca (a division of Lockerroom Marketing Ltd.), we know that your privacy and security while shopping online is very important. Below, please find the top privacy and security-related questions and answers.

What do you do with the information that you collect from me when I purchase a product?

All sales information is kept confidential and is used only for reporting purposes at PleasurePalace.ca We DO NOT sell reuse, rent, disclose, or loan this information in any form to 3rd parties.

 

How do you keep my information discreet on my credit card statement and shipping box?

We use a plain box and ship under our parent company Lockerroom Marketing Ltd. Your credit card statement will also show Lockerroom Marketing Ltd.

 
 
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